Privacy Policy - Montreal Best IPTV

Last updated: January 1, 2026

Montreal Best IPTV ("we", "us", "our") respects your privacy and is committed to protecting the personal information of every subscriber across Quebec, Canada and beyond. This Privacy Policy explains how we collect, use, store and protect your personal data when you use our service at https://montrealbestiptv.ca.

1. Information We Collect

We collect only the data needed to deliver, support and improve the Service:

Account information: name, email, WhatsApp number, billing country.
Order information: selected plan, device type, payment confirmation reference (we do not store full card numbers).
Device information: MAC address of your authorized streaming device, IBO Player app version.
Technical information: IP address (logged at session start for fraud prevention), browser, operating system.
Communications: messages you send via the contact form, email, WhatsApp or live chat.

2. How We Use Your Information

To provision and activate your IPTV subscription on your authorized device.
To provide customer support in English and French.
To process payments and prevent fraudulent orders.
To send transactional emails (welcome message, renewal reminders, security alerts).
To improve service quality, server routing and content availability.
To comply with applicable Canadian and Quebec laws, including PIPEDA and Loi 25.

3. Information Sharing

We do not sell, rent or trade your personal information. We share data only with:

Payment processors (e.g. Stripe, PayPal) - solely to complete your transaction.
Hosting and CDN providers - to operate our infrastructure under strict data-protection agreements.
Law-enforcement authorities - only when required by valid Canadian legal process.

4. Cookies & Analytics

Our website uses essential cookies to maintain session state and a privacy-respecting analytics script to count page views. We do not use third-party advertising cookies or cross-site tracking. You can disable cookies in your browser; some features (cart, language switcher) may not function without them.

5. Data Retention

We retain account and order data for as long as your subscription is active and for up to 7 years after cancellation, in line with Canadian tax and accounting requirements. Technical session logs are kept for 30 days for fraud prevention and then deleted.

6. Data Security

We implement industry-standard safeguards: TLS encryption in transit, encrypted databases at rest, restricted role-based access, regular security audits, and segregated payment processing. No system is 100% secure, but we treat your data with the level of care it deserves.

7. Your Rights

As a Quebec or Canadian resident you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your data (subject to our legal retention obligations).
Withdraw consent for non-essential processing at any time.
Lodge a complaint with the Office of the Privacy Commissioner of Canada or the Commission d'acces a l'information du Quebec.

To exercise any right, email [email protected] from the address tied to your account.

8. Children

The Service is not intended for users under 18 (or the legal age of majority in their province). We do not knowingly collect data from minors. If we discover such data has been collected, we delete it promptly.

9. International Data Transfers

Some of our infrastructure (CDN, hosting) operates in the United States and Europe. Where data is transferred outside Canada, we use providers that have implemented appropriate safeguards (e.g. SCCs).

10. Changes to This Policy

We may update this Privacy Policy. The latest version will always be posted at https://montrealbestiptv.ca/privacy.html with an updated date.

11. Contact

Privacy questions, complaints, data-access requests:

Email: [email protected]
WhatsApp: +1 (514) 447-7860
Address: 1250 Rue Sainte-Catherine Ouest, Suite 410, Montreal, QC H3G 1P9, Canada